The Font Services team relieves clients of operational burdens, allowing them to focus on their core business. While these organizations excel in property expertise, the servicedesk role demands a distinct skill set: service orientation, communication excellence, structured problem-solving, and resilience under pressure. The reality is that the DNA required for an effective servicedesk professional is fundamentally different from the profile typically cultivated within large real estate organizations such as CBRE. Over the years, we have consistently seen high turnover rates among servicedesk employees and technical assistants within the real estate sector. This challenge was one of the key reasons Font was founded.

Font was purpose-built to serve this specific niche. Our entire organization is designed around attracting, developing, and retaining professionals with the right servicedesk DNA. We operate a dedicated in-house training program, allowing us to train employees on real estate systems, processes, and domain knowledge internally. As a result, we are not dependent on recruiting candidates with prior real estate experience.

Font was purpose-built to serve this specific niche. Our entire organization is designed around attracting, developing, and retaining professionals with the right servicedesk DNA. We operate a dedicated in-house training program, allowing us to train employees on real estate systems, processes, and domain knowledge internally. As a result, we are not dependent on recruiting candidates with prior real estate experience.

By separating service excellence from sector-specific knowledge, and mastering both, Font delivers a more stable, scalable, and resilient servicedesk model. The result is lower turnover, higher service consistency, and a significantly improved experience for both tenants and internal stakeholders.

Our mission is to take over and stabilize and professionalize your service activities and optimize processes where possible. Our employees act as an extension of various real estate organizations such as property managers, asset managers, maintenance providers, and owners. With our knowledge, expertise and experience, we support organizations in areas such as customer contact, administration, technical support, on- & offboarding management and incident management.