Services

Our Services

Font Services supports leading clients in the real estate sector. With our wealth of experience, in-depth expertise, and specialized team, supported by advanced technologies and data, they offer high-quality services. They are constantly focused on optimizing your business operations and always strive for customized solutions that perfectly match your needs. Our services include:

Technical Assistant

Our technical support team plays a vital role within your Property Management team. We assist with technical and facility management by requesting quotations, supervising contractual work and checking documentation. We also manage data, including mandatory documentation arising from laws and regulations. Critical incidents are closely monitored and coordinated, all carried out remotely.

Administrative Services

We support organizations with financial administration, data management, indexations, contract management, tenders and compliance with laws and regulations. Our experienced team ensures accurate and reliable administrative processes.

Service Desk

Our trained Service Desk team acts as the first point of contact for users of the property management department. All incoming requests, issues or incidents are handled professionally and personally. Each request is carefully assessed and forwarded to the appropriate internal or external party to ensure a fast and efficient solution.

On- & offboarding Management

We support organizations with the full on- and offboarding of real estate portfolios, with a strong focus on technical and building installations. Whether you are taking over a new portfolio or transferring one, we ensure a structured, fully managed onboarding or exit process from start to finish.

We take care of the complete administrative setup across the DMS, financial systems, and servicedesk. All documentation, contracts, technical assets, and workflows are correctly registered and immediately accessible. This prevents disruption within the team and ensures operations are properly configured from day one.

As a result, there is no time lost searching for documents, and the servicedesk can start working independently right away. Technical managers are not burdened with unnecessary questions, as all relevant information is readily available within the systems. This guarantees a smooth start, reduced operational pressure, and a professionally organized management process.

Our approach

Font Services treats Servicedesk transformation as an operational change program rather than a simple tool implementation. Their core principle is to establish stability and clarity first, then embed those elements into processes and systems.

Step 1: Immediate Continuity

Font Services established a dedicated Service Desk with senior management and backup coverage to ensure 24/7 availability. This removed immediate pressure from the technical team and provided tenants with a consistent point of contact.

Step 2 - Operational Structure

They created repeatable workflows for purchase orders and a "demarcation list" to clearly define responsibilities between managers, owners, and tenants. This eliminated "grey areas" and accelerated decision-making.

Step 3 - System Implementation:

After stabilizing operations, they selected and configured a ticketing system tailored to the portfolio's specific data and reporting needs. This ensured the technology supported the actual daily practice rather than forcing the business to adapt to a tool.

Our Work Process

We believe in a structured and transparent approach that combines operational excellence, continuous collaboration and strategic thinking. From the first consultation to daily execution, we work closely with our partners to deliver scalable, reliable, and high-quality support solutions.

Consultation Project

We start by understanding your business, processes, operational challenges, and service expectations. Through close collaboration and experience, we create structure, identify opportunities, define priorities, and create a tailored approach that aligns with your goals.

Project Planing

"Once the strategy is defined, we create a clear implementation plan including timelines, staffing, workflows, communication structures, and performance targets. This ensures a smooth and efficient project setup

Execution Project

Our experienced operational teams ensure professional execution and continuous service delivery. We focus on quality, flexibility, performance monitoring, and long-term partnership to support sustainable growth and customer satisfaction.